Dawakara

Delete your Dawakara data

Dawakara is developed by Zargham Labs LLC. Here's how to delete your Dawakara data: from inside the app, or from this page if you no longer have the app.

Data stored only on your phone

Everything you enter in Dawakara is stored on your phone. To delete it:

  • delete individual medicines or history in the app, or
  • Settings → Privacy → Erase all data on this phone, or
  • uninstall Dawakara.

We don't have a copy of this data, so we can't delete it for you and we can't recover it.

Dawakara Family data (on our server)

If you used Dawakara Family, your family group has encrypted data on our server.

Option 1: in the app (fastest)

  1. Open Dawakara → Settings → Privacy.
  2. Tap Delete my cloud data. If you're the only member, or the group owner, choose Delete family group to delete the whole group for everyone. Otherwise choose Leave and delete my devices to remove your devices and your shared data.
  3. Confirm. Deletion from our live systems happens immediately.

Option 2: on the web (if you no longer have the app)

Email [email protected] with the subject "Delete my Dawakara data". Please include:

  • your Dawakara ID or Family group code, if you have it (Settings → Privacy, or on the setup sheet you saved); or
  • the email address you used for any support conversation with us, and the country and approximate date you started Family mode.

We may ask a simple question to confirm the request is yours. We'll confirm when deletion is complete, within 30 days of a verified request.

Important: subscriptions

Deleting your data or uninstalling the app does not cancel a Dawakara Family subscription. Payments are handled by the app store, so please cancel your subscription in your app store account settings first if you don't want it to renew.

What gets deleted

  • Your encrypted family data: medicines, schedules, dose logs, alerts and backups
  • Device IDs, public keys and push notification tokens
  • Your family group membership (and the group itself, if you delete it)
  • Any support or deletion-request messages, once your request is complete (unless we need them to handle a dispute)

What we keep, and for how long

  • Subscription and order records (order reference, dates, country; no health data) as long as tax and accounting law requires.
  • Server backups: deleted data drops out of our rolling backups within 30 days.
  • Security logs: up to 14 days.
  • A minimal record that we completed your deletion request (date and request reference), kept for 24 months to show compliance.

Website signup data

To remove your email from the tester list or waitlist, click "unsubscribe" in any email or write to [email protected]. We'll delete it within 30 days.